Refund policy

RETRUNS & MODIFICATION

TRACY KARINA JEWELRY IS NOT RESPONSIBLE FOR ITEMS DAMAGED OR LOST IN TRANSIT.

RETURNS

TRACYKARINA STRIVES FOR TOP CUSTOMER SERVICE AND WANTS ALL CUSTOMERS TO BE SATISFIED WITH THEIR PURCHASE. HOWEVER, AS EACH PIECE IS HANDMADE  TO ORDER, OUTSIDE OF REPAIRS AND ISSUING A CLAIM FOR DEFECT, WE DO NOT ACCEPT RETURNS, IF YOUR PIECE HAS BEEN DAMAGED OR IS DEFECTIVE PLEASE EMAIL TRACY@TRACYKARINA.COM FOR REPAIR AUTHORIZATION WITHIN 24 HOURS FROM RECEIVING YOUR ORDER. CUSTOM PIECES/PERSONALIZED PIECES CANNOT BE RETURNED UNLESS THE ITEM IS DAMAGED OR WE MADE A MISTAK